Included in Package:
Service desk (Ticketing System)
Help desk services for basic software, hardware, and network problems.
Help desk assistance can be obtained via Portal or via email.
PC Concepts Help desk will respond to your requests during normal business hours to either resolve the issue or instruct the user on what to do.
Proactive Monitoring and Reporting
Monitoring and reporting on potential issues with your clients’ systems, and taking action to resolve them before they cause problems.
Automated Optimization & Management
Automating regular tasks to keep clients’ systems running smoothly and efficiently.
Remote Hardware and Disk Space Monitoring
Monitoring clients’ hardware and disk space to ensure optimal performance and notify of suspected failures
Asset Management of Hardware and Software
Keeping track of all software and hardware used on clients’ endpoints and servers to ensure compatibility and assist with repairs or upgrades.
Customized policies and alerts
Customizing policies and alerts to meet clients’ specific business needs.
Managed Patches
Monitoring and managing operating system and third-party key application patches to address known vulnerabilities.
Monitored Anti-Virus
Business-class Antivirus Software with AV Monitoring included for all Managed Servers, Workstations, Laptops, and MACs
This service also includes reporting on the overall health of the anti-virus software and any potential vulnerabilities that may need to be addressed.
Operating System: Windows 7 with Service Pack 1, Windows 8.1, Windows 10, and Windows 11
Operating System: macOS Yosemite (10.10) or later
24/7 Remote Monitoring
Monitoring clients’ systems 24/7 to detect and resolve issues as quickly as possible.
| Essentials | Standard | Premium | |
|---|---|---|---|
|
Network User Management |
|
|
|
|
Network User Management |
Add-on |
|
|
|
Managed Microsoft 365 |
Add-on |
Add-on |
|
|
Policy Enforcement |
Basic |
Standard |
Advanced |
|
Solution Knowledge Base |
Basic |
Standard |
Customised |
|
Managed Patches |
Microsoft & Supported 3rd Party |
Microsoft & Supported 3rd Party |
Microsoft & Supported 3rd Party |
|
Key Application Management |
1 App |
up to 3 Apps |
up to 5 Apps |
|
IT Documentation |
Read-only Access |
Read-only Access |
Read-only Access |
|
Monitored Anti-Virus |
|
|
|
|
Managed Anti-Virus |
Add-on |
Add-on |
|
|
Managed Password Manager |
Add-on |
Add-on |
|
|
Data Risk Assessment |
Add-on |
Add-on |
|
|
Endpoint Backup |
Add-on |
Add-on |
Add-on |
|
Server Backup |
Add-on |
Add-on |
Add-on |
|
Microsoft 365 Backup |
Add-on |
Add-on |
|
|
Phone Support |
|
1 hour/month |
Fair Use Policy |
|
Remote Support |
|
2 hours/month |
4 hours/month |
|
Response Time |
Within 48 hours |
SLA Agreement |
SLA Agreement |
|
Business reports |
Monthly |
Monthly |
Monthly |
|
Technical review |
|
Bi-Annualy |
Quarterly |
|
Contract Term |
6 Months Min
|
Yearly
|
3 Years
|
Add-Ons (Monthly)
Firewall Monitoring & Management – R300/Firewall
Firewall Monitoring – R150/Firewall
Router/Switch Management – R150/Device
Other SNMP Device Monitoring starting from R50+
Ticketing System
Access to Ticketing for all your end users – R400/m
Technician
Access to our Remote Monitoring & Management
(RMM) platform- R75/Tech/m
Full read/write access to technical documentation
and ticketing systems – R2000/Tech/m