Managed Services

Included in all Packages:

 Help Desk (Ticket System)

All packages include help desk services for basic software, hardware and network problems.

Help desk  assistance can be obtained via Portal or via email.

PC Concepts Help desk will respond to your requests during normal business hours to either resolve the issue or instruct the user what to do.

Proactive Monitoring and Reporting

Before you even start to notice problems with your system, there may be warnings reported by your Event Manager.

These alerts can trigger PC Concepts RMM software to notify our help desk that something may be going wrong.

These alerts can also be used in diagnosing problems that might occur on your systems.

Reports are sent out periodically showing issues that have been fixed without you knowing.

Automated Optimization & Management

Many tasks that should be performed on a regular basis are often not done due to the time and attention they take,

our helpdesk automates these tasks that keep your systems up and running smoothly, in the background or even when you're home asleep.

Remote Hardware and Disk Space Monitoring

PC Concepts includes remote hardware monitoring  to ensure your moving parts are all working correctly and optimized

and in the case of a suspected failure, PC Concepts help desk will notify the user.

Asset Management of Hardware and Software

Collection and storage of all software and hardware used on all endpoints and/or servers.

Knowing what software is running on what hardware provides us with the information we need to ensure compatibility as well as repair or upgrading.

Customized policies and alerts

 The PC Concepts support tool is constantly checking in and reporting back to us and will alert our technicians for proactive action or for your reference.

As we grow with your business, policies can be customized and tailored to your business needs.

Managed Patches

Windows and 3rd Party Patch Monitoring and Management.

Managed Anti Virus

Enterprise-class Anti Virus Software with AV Monitoring and Management.

24/7 Remote Monitoring


                                                        

        Bronze             

          Silver              

            Gold

Network User Management

                                   

Policy Enforcement

                                   

Managed Backup

                                   

Key Application Management

                                  

Solution Knowledge Base

           

        Standard

        Customized

PCC Cloud Server Backup

         Addon

           50GB             100GB

Firewall Monitoring & Management

      R150/Firewall

      R200/Firewall

        R300/Firewall

Router/Switch Monitoring

      R150/Device

      R150/Device

       R300/Device

Other SNMP Devices

      R150/Device

      R150/Device

       R300/Device

Phone Support

           

       1 hour/month

        2 hours/month

Remote Support

      

       4 hours/month

          Unlimited

Response Time

  Next Business Day

   Less than 8 hours

 Service Level Agreement

Business Reports & Technical review

       —

         Quarterly

           Monthly

Contract Term

   Month-to-Month

     1 Year Minimum

      2 Year Minimum

Bronze
R 340
per endpoint/month
Helpdesk Portal - 1 User per endpoint
Optimize device every month
On-site Support at discounted rate - R400/hr
Remote Support at discounted rate - R120/30mins
Onsite visit every 3rd month (60 mins/5 endpoints)
10 endpoints MAX
R340 per extra endpoint
R800 per Server
Click here for Addons
Silver
R 2000
per month
Helpdesk Portal – 1 User per endpoint
Optimize device once a week
On-site Support at discounted rate - R350/hr
Remote Support at discounted rate - R100/30mins
Onsite visit every 2nd month (90 mins/10 endpoints)
1 FREE callout per 10 endpoints/month
up to 5 endpoints
R300 per extra endpoint
R1200 per Server
Click here for Addons
Gold
R 3000
per month
Helpdesk Portal – 1 User per endpoint
Optimize device once a week
On-site Support at discounted rate - R300/hr
Unlimited Remote Support (Business Hours)
Onsite visit every month (120 mins/10 endpoints)
1 FREE callout per 10 endpoints/month
up to 5 endpoints
R400 per extra endpoint
R1800 per Server
Click here for Addons