Included in all Packages:

 Help Desk (Ticket System)

All packages include help desk services for basic software, hardware and network problems.

Help desk  assistance can be obtained via Portal or via email.

PC Concepts Help desk will respond to your requests during normal business hours to either resolve the issue or instruct the user what to do.

Proactive Monitoring and Reporting

Before you even start to notice problems with your system, there may be warnings reported by your Event Manager.

These alerts can trigger PC Concepts RMM software to notify our help desk that something may be going wrong.

These alerts can also be used in diagnosing problems that might occur on your systems.

Reports are sent out periodically showing issues that have been fixed without you knowing.

Automated Optimization & Management

Many tasks that should be performed on a regular basis are often not done due to the time and attention they take,

our helpdesk automates these tasks that keep your systems up and running smoothly, in the background or even when you're home asleep.

Remote Hardware and Disk Space Monitoring

PC Concepts includes remote hardware monitoring  to ensure your moving parts are all working correctly and optimized

and in the case of a suspected failure, PC Concepts help desk will notify the user.

Asset Management of Hardware and Software

Collection and storage of all software and hardware used on all endpoints and/or servers.

Knowing what software is running on what hardware provides us with the information we need to ensure compatibility as well as repair or upgrading.

Customized policies and alerts

 The PC Concepts support tool is constantly checking in and reporting back to us and will alert our technicians for proactive action or for your reference.

As we grow with your business, policies can be customized and tailored to your business needs.

Managed Patches

Windows and 3rd Party Patch Monitoring and Management.

Managed Anti Virus

Enterprise-class Anti Virus Software with AV Monitoring and Management.

24/7 Remote Monitoring